Service Guide – FAQs & Terms

Our hanging scrolls have been confirmed to be able to withstand being taken out several dozen times, but some wear will occur over time. If you require the highest quality materials, durability, and quality, we can introduce you to a specialized mounter. As for deterioration over time, depending on the storage conditions, in theory, it can be preserved for more than 10 years.

Put it in the box provided and air it out for about two hours about once every six months, then dry it in the shade for about half a day. If you are concerned about insect damage, use a commercially available insect repellent for hanging scrolls. Do not use insect repellents for clothing. If you plan to keep it on display, please keep it in a place that is not exposed to direct sunlight.

The fabric is made of pure silk, rayon, paper thread, Bemberg, rayon, cotton, aluminum foil, etc. The magnet shaft is made of polyester and plastic.

The "Scrothing Picture" hanging scrolls are based on natural materials, with Japanese paper, silk, and cotton used for the centerpiece and main page. The scrolls are made of polyester and plastic to ensure both durability and beauty, but we will continue to switch to more sustainable materials and improve our manufacturing processes to provide products that will satisfy our customers.

It is possible to create multiple designs using the simulator. If you have any questions, please feel free to contact us via "Contact Us".

Hanging it on a wall in a low humidity room for half a day to a day will repair the rolled up parts. If this does not fix it, remove the top and bottom shafts, place it on a board that will not damage it, and put a weight on it for about a day. If it does not repair completely, use a hand towel or similar as a pressing cloth and iron the torn parts. Do not use steam when doing this. Also, be careful not to iron the washi paper parts or the cut and seamed parts.

The main paper part can be ironed to some extent due to the characteristics of Japanese paper, but it may not be completely repaired. The torn fabric part can be repaired with an iron, but there may be cases where the crease remains. As it contains a lot of paper, please handle it with care.

Although it depends on the part, it is basically the same work as remaking, so please understand that the fee will likely be the same as the production fee. Also, there is a shortage of craftsmen in the current situation surrounding hanging scrolls, so it may not be possible to obtain the same materials. We would appreciate your understanding of this as well.

There is something like a golden ratio for hanging scrolls - the size that looks beautiful when you are sitting and looking up - and the ratio of the cloth including the characters above and below can be 2:1 or 3:2 (depending on the size of the seat and the distance), so we recommend placing it a little higher than eye level. However, we would be happy if you are free to look at it and make it easy for you to become familiar with it on a daily basis.

The appropriate treatment varies depending on the type and degree of dirt. Please contact us first.

If there is a quality problem with any hanging scroll produced by our company under normal use within one year from the date of purchase, we will repair or replace it free of charge.