Refund policy

Return and Refund Policy

Cancellation Policy for Experience & Photo Shoot Services

Cancellation:

To change or cancel your reservation, please contact us via the [Contact Us] page.

Cancellation Fees:

Cancellation fees will apply for cancellations made from the day before your reservation date.

Day before reservation: 50% of the pre-paid fee
Day of reservation: 100% of the pre-paid fee

Cancellations Due to Force Majeure:

In the event of force majeure, such as earthquakes, tsunamis, storms, floods, wars, riots, civil commotions, rebellions, revolutions, terrorism, large-scale fires, strikes, lockouts, enactment or amendment of laws, or other events beyond our reasonable control (hereinafter referred to as "Force Majeure"), where it becomes difficult for either you or us to fulfill the reservation, both parties may terminate this agreement. In such cases, no cancellation fees will be incurred.

Please note that what constitutes a force majeure event may vary depending on the individual case. In the event of force majeure, both parties shall promptly notify the other. We shall not be held responsible for any damages incurred due to force majeure. Your understanding is appreciated.

Re-booking Acceptance:

If a cancellation occurs due to force majeure, we will arrange a new reservation date by coordinating with your availability and our schedule. However, we may not always be able to accommodate your preferred date due to booking availability. Please note that any transportation or accommodation expenses incurred for re-booking will be your responsibility.

Re-shooting Policy:

If there are any deficiencies in the photoshoot, please contact us via the [Contact Us] page. We will verify the situation and offer a free re-shoot.

Conditions for Re-shooting and Important Notes:

If there were deficiencies in our shooting service, we will conduct a re-shoot free of charge.
In cases of abnormal brightness or saturation, out-of-focus issues in all photos, equipment malfunction, or loss of data on the day of the shoot, we sincerely apologize for the inconvenience. We will arrange a re-shoot as soon as possible, considering your convenience and our schedule.
However, please understand that the re-shoot date may be delayed depending on your circumstances or the shooting conditions.
Any transportation or accommodation expenses incurred for the re-shoot will be your responsibility.
Re-shoots or refunds due to differences in image expectations after the shoot are generally not accepted. We shoot according to our "style." Please refer to the photos and photographers' works published on our website for an understanding of our shooting style.

Product Returns and Exchanges

Return and Exchange Conditions:

Please contact us via [Contact Us] within [7 days] of product arrival, selecting your [return reason], and arrange for return shipping.

Return Conditions:

Customer's Convenience: Returns are not accepted for custom-made products.
Other than Customer's Convenience: Product defects, incorrect delivery.

Return Procedure:

Please contact us via [Contact Us].

We will provide you with the return address and return method.

When returning the product, always include the receipt or proof of purchase and send the item to the designated address.

We are not responsible for any damage or loss during return shipping. Please consider using a trackable shipping service or purchasing shipping insurance.

Refunds:

Upon receipt of the returned product, we will issue a refund via your [payment method].

Delayed or Missing Refunds:

If you haven't received a refund after returning your product, first double-check your bank account.

If the information you provided is correct, please contact your credit card company. It may take some time for your refund to be officially posted after we complete the refund process.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us via the [Contact Us] page on our site.

Digital Data

Data Handling:

You are responsible for the loss, damage, or destruction of downloaded data.

Other

Sale Items:

Returns and refunds for sale items are generally not accepted.

Gifts:

For items purchased as gifts, refunds will be issued as a gift voucher. If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be notified of your return.

Return Shipping Costs:

If the return is due to a product defect or incorrect delivery, we will cover the return shipping costs. If the return is due to customer convenience, the shipping costs will be your responsibility.

Customs Duties:

Any customs duties related to international returns for customer-convenience returns will be borne by the customer.

Please contact us via [Contact Us] or directly at the following address:

scrothing-picture@new–function.com