Shipping policy



Ordering & Shipping



Flow from Order to Delivery


Order Confirmation:

After confirming your order details, we'll send you an order confirmation email.

Product Production:

Each custom-made hanging scroll ordered will be carefully produced one by one.

Packaging:

Once production is complete, we'll carefully package your item to prevent damage during transit.

Shipping:

Orders are typically shipped within 10 business days of receipt.

Delivery:

Delivery Location:

Your order will be delivered to your specified address.


Delivery Timeframe


Domestic (Japan):

Delivery usually takes 1-3 business days after dispatch.

International:

International delivery follows the guidelines of Buyee: https://buyee.jp/helpcenter/guide/shipping-method

Delivery Status:

Please note that delivery times may vary due to weather, seasonality, postal conditions, and other various reasons. Once your order has shipped, you can track its status using the tracking number provided in the shipping confirmation email on the respective carrier's website.


Shipping Fees


Domestic (Japan):

Free

International:

International shipping fees follow the guidelines of Buyee: https://buyee.jp/helpcenter/guide/shipping-method


Packaging


Each custom-made hanging scroll is carefully packed in a special box to ensure it arrives undamaged.


Important Notes Regarding Delivery


Shipping Address:

Please double-check that the shipping address entered during your order is correct.

Delivery Date and Time Specification:

The ability to specify a delivery date and time may vary depending on the shipping carrier.

Redelivery for Absence:

If you are not available at the time of delivery, the delivery company will leave a missed delivery notice. Please contact the number on the notice to arrange for redelivery.

Customs Duties and National Taxes:

For international shipments, customs duties may apply. Please be aware that these duties are your responsibility.

Returns:

Please refer to our Cancellation Policy for details on returns.